Westpac customers affected by outage to online and mobile banking, accessing information

Westpac customers were left unable to access their money after a mass outage of the bank’s online systems.

Some customers even reported finding no money in their account when they did log in.

The bank began reporting issues about 9pm Monday, with mobile and online banking impacted by the outage.

“We’re aware that customers are currently experiencing issues accessing account information in online and mobile banking,” the bank wrote on social media platforms on Monday night.

Mobile and online banking services were restored and “running as usual” by about 5am on Tuesday, the bank confirmed in a post to X.

Westpac apologised to their customers for the inconvenience and thanked them for their patience while they fixed the issue.

“We want to apologise to all our customers who were impacted by the issue overnight,” they.

“We recognise this took too long to resolve and we thank customers for their patience.”

Customers have said they logged into their mobile banking apps to find all accounts disappeared.

Many users are reporting logging into the app to find a bank balance of zero dollars while others appear to have had cards erased.

Others are not able to log in at all.

Customers complained Westpac initially broke the news of the outage on social media rather than on their website, while others said they were disappointed the bank had not issued a text or email about the situation.

One user said the bank had “poor customer service and bad communication”.

“Put it on Google as well why am I forced to come to twitter to hear an admission- this is costing me money,” one user wrote on X, formerly Twitter.

More than 10,000 people have reported being unable to access their account to Down Detector, a platform that records outages.

Customers have taken to social media to express their outrage over the incident.

“Internet banking and mobile app both say I do not have an account with you. Or cards. How about a proper explanation? Looks like you’re being hacked doesn’t it?” one person wrote.

“What’s the justification for leaving hundreds of thousands of Australians without access to their own hard worked money,” another wrote.

Another said: “Thought I was hacked”.

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